Jeff has spent over 30 years breaking product code before it gets into a customer’s hands giving the engineering teams the chance to correct any issues found. A long term goal of “Zero Defects to the Customer” has always been forefront in his philosophy of software development. He is a realist and knows until a positronic brain is available for transplant, all aspects of software development require human intervention and humans are fallible. He has built test documentation and automation to empower products to be as error free as humanly possible. His previous positions have allowed him to see product development, quality assurance, system administration, and customer support at their best and worst and knows how to elevate them to their highest achievable level. Jeff is excited about bringing HLP’s bullet proof product to assist in the reduction of discrimination and a higher level of borrower protection in the loan market space.